Terms and conditions

Every survey, quote and move carried out by Verhuisbedrijf Hoofddorp within the service area shown on this site. If the quote says something else, the quote counts and this page does not.

The survey is free and happens within 3 working days, at your home or by video call. What comes out of it is a list in cubic metres, with the parking spot and the floor noted. You keep that list and may do what you like with it, up to and including checking a competitor's quote against it. Nothing is attached to it.

After the survey it takes 2 working days for the quote to arrive, and you then have thirty days to think it over. The job exists from the moment you confirm it by email or on paper. Anything agreed later about extra work or a different time only counts once it is in writing as well; that rule protects you rather than us.

The agreed amount covers the van, the crew, the journey within the municipality, blankets, straps and the protection of door frames and banisters at both addresses. What it does not cover appears as its own line on the quote and never quietly underneath it: the ladder lift, packing, dismantling and reassembly, boxes and storage.

Waiting time caused by something outside our control, and kilometres outside the municipality. Waiting time is charged at 35 to 50 euro per mover per hour, kilometres at 0.5 to 1 euro per kilometre. Both appear on the quote with their rate and without a total, because the number of hours and kilometres is only settled on the day. We tell you as it happens, not on the invoice.

If on the day there is considerably more than the survey recorded, the excess is handled by agreement and charged separately. Considerably means more than ten per cent above the surveyed volume; below that nothing happens to the price. If there is less, the same applies in your favour and the amount is adjusted down.

Food, plants, animals, batteries, paint and anything flammable or under pressure do not go in the van. Money, jewellery, documents and data carriers you take yourself; that is not a disclaimer but the advice every mover gives, and it stands here so it need not come up on the day.

For a household move within the municipality we invoice afterwards, with fourteen days to pay. Paying in advance is neither required nor requested. With storage, invoicing runs by the month and per month started, and that appears in the quote with its start date.

We are liable for what we pack, carry and transport. For what you packed yourself that does not extend to the contents of the box: what is wrong on the inside cannot be judged from the outside. Report damage on the day or within two working days at the latest, with a photograph, so that what happened is established. Consequential loss, such as lost rent or a day of leave, falls outside liability; household insurance covers that.

We impose this limit on ourselves: if a risk was visible at the survey and we said nothing about it, it is ours. It is never written off as something you could have worked out yourself.

Rescheduling is free up to five working days before the move, provided a new date is agreed. Cancelling is free up to five working days before; after that twenty-five per cent of the amount is charged, because the crew and the van are then reserved and the day can no longer be filled. A hired ladder lift that can no longer be cancelled free of charge is passed on at what we pay for it.

Report a complaint about the work as soon as possible, and within fourteen days at the latest. We come and look before anything is repaired or replaced, so that what happened is established. If we cannot resolve it together, a Dutch court decides; Dutch law applies to everything above.